Open Source Support

We provide flexible, customizable support options, offering you direct access to a dedicated team of highly skilled engineers and subject matter experts.

Our team of seasoned architects and engineers can assist you with:

  • Architecture & design review
  • Rapid prototyping, troubleshooting & debugging
  • Customizing, modifying & extending the product
  • Integration assistance & support
  • Mentoring to work alongside your team and provide assistance & thought leadership throughout your project

Support options are available for the OCI products listed below. Need help with other products? Don't despair! We offer support for many other Open Source products. Just ask



Support requests for ACE, TAO, or OpenDDS should be submitted using Problem Report Forms (“PRFs”), found in the root directory of the ACE, TAO, or OpenDDS source code distribution. Submit a PRF.

For all other products, please send us a detailed description of the problem, version and platform information, logs, and other supporting information. A support engineer will follow up shortly.

Request Open Source Support