Research from Gartner indicates that by 2022, nearly two-thirds of customer experiences will involve technologies that are considered “emerging” today. As a result, business leaders are recognizing that competitive advantage can no longer be gained through product or price alone.
Modern business leaders recognize that a winning competitive advantage is the byproduct of superior customer experience.
Technologies that are considered "emerging" today are already enabling digital capabilities that deliver transformative customer experiences. Read more in this recent article, which was featured in the St. Louis Business Journal.