Business process management series includes courses that provide the essential knowledge and skills for applying the most effective and current business analysis techniques.  Aligning business process management with strategic planning will improve the long-term health of an organization. Business processes are more important in today’s business environment and successful companies have faltered by treating strategic management and process management as separate activities.  Revealing the strategic potential of business processes is key to learning process improvement techniques.

Course Date(s) Time Instructor(s) Hours
Business Process Modeling & Redesign Nov 6 - Nov 15 Evening Kandukuri 12

Business Process Modeling & Redesign

Process modeling is a simple yet powerful method of rediscovering your core business requirements and streamlining the ways they are achieved. In this seminar, you will learn how to:

  • Identify the business processes that most impact desired results
  • Document processes for business requirements or BPM initiatives
  • Recognize and remove activities that do not add value
  • Eliminate process flaws that are creating systemic problems
  • Develop business process requirements for "to be" processes
  • Engage business leaders, users and customers in process change efforts

Dates & Times

Tue, Nov 6, 5:30pm to 8:30pm
Thu, Nov 8, 5:30pm to 8:30pm
Tue, Nov 13, 5:30pm to 8:30pm
Thu, Nov 15, 5:30pm to 8:30pm


Washington University - Lopata Hall 



Kiran Kandukuri

Process Measurement and Improvement

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Before relying on advanced Six Sigma techniques, significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms and fishbone diagrams.

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Process Innovation

Innovation, when added to solid process management techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization. The tools and techniques of Process Innovation go beyond finding creative solutions to business process challenges; they provide the context and direction so that your organization’s investment in process change yields meaningful and lasting returns.

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Implementing Process Solutions presents a practical, how-to approach that integrates a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively. It is chock full of tools, templates, and techniques you can put to use right away. For companies that are investing significant financial capital in new technology or significant political capital in process improvement or re-engineering, Project Management for Process Improvement Initiatives is an essential seminar that will help your company realize its vision for the future.

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This practical, two-day seminar will help you weave together the strategy, technology, and process initiatives to achieve the full, long-term potential of these investments. The key to solving this “Process Paradox” or “Productivity Paradox” is to link and align business process management with strategic planning so that improvements truly impact the long-term health of an organization. Business processes are more important in today’s business environment and successful companies have faltered by treating strategic management and process management as separate activities. You will learn how to use process improvement techniques to reveal the strategic potential of business processes, techniques for leveraging process excellence to expand market share, strengthen customer relationships, enter new market segments and create new revenue streams as well as how to use Strategy Maps and the Balanced Scorecard to deploy and manage process-oriented strategies.

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Lean Management focuses on the removal of waste – any activity or byproduct that is not necessary to deliver the product or service your customer values. Removing waste or mud shortens service times, increases capacity and reduces operational costs. It also improves the working environment for staff members by making work easier to perform. The Essentials of Lean Process Improvement 4-Day Boot Camp Certificate Program delivers Lean tools and concepts within a holistic framework that can be applied in any organization.

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